WHDM 308: Case Management: Information Gathering

The purpose of this course is to introduce students to case management and its principles, models, and phases from a return-to-work focus. Disability case management is the process whereby one individual acts as the central liaison and facilitator for the delivery to clients of a range of services that can facilitate a return to work. Data gathering is an essential component of Case Management, and requires skilled interviewing techniques not only to obtain relevant information but also to uncover challenges and opportunities in order to develop effective responses to both. Models of helping and the potential and limitations of the helping role will be explored. Students will practice strategies to ensure that case management approaches are worker-centred, and that differences in background and situation are recognized and respected. The process of interview techniques and skills that enable disability management professionals to return to work will be explored through an inter-disciplinary approach.