DMHR 575: Communication and Interviewing Skills for HR and DM

Disability management and human resource professionals must build and maintain relationships with managers, supervisors, labour representatives, workers with disabilities, treatment providers and others. This course provides a foundation for effective communication with stakeholders, needed to coordinate disability management interventions and services at a worksite.

Course participants will consider how context and environment influence communication and will review interpersonal communication skills that, when put together, form the basis of effective interviewing and group facilitation. These skills include listening, questioning, paraphrasing and summarizing, and non-verbal communication. During the week of study activity, these skills will be applied from the perspective of return-to-work coordination.

(If you have previously completed DMCCG – Communication and Interviewing Skills within the last three years, you may be eligible for an exemption that can be used as part of the HR certificate upon presentation of an original transcript.)