Change, both welcome and unwelcome, is inevitable, ongoing and multi-faceted. More than ever, people within organizations need strategies for reacting quickly to problems and opportunities—both external and internal to their workplaces. This course is designed to provide those who are involved with workplace health systems—disability management, wellness, and health and safety programs—with tools and techniques to identify and respond to disruptive events, new situations and changing conditions in the most positive way possible by:
• Recognizing unanticipated problems and challenges or needed changes.
• Applying problem-recognition and problem-solving strategies.
• Using idea generation tools and techniques to identify innovations and solutions.
• Using change management processes.
The course includes print materials and video, a workbook for trying out tools and techniques, discussion forums and a short assignment. Course activities will span 2 weeks, requires an estimated 22 hours of study activity, and has been endorsed for 22 continuing education credit hours for the designations of Certified Disability Management Professional (CDMP) and Certified Return to Work Coordinator (CRTWC).