Interviewing strategies are explored as is their contribution to a problem-solving process in which Return to Work Coordinators identify barriers to return to work, resources that might be helpful in the process, and options that might be part of an integrated plan. Effective interviewing skills are essential in carrying out the three-stage model of helping that is presented in this module. The difference between helping and therapy is considered along with how and when to refer clients for professional counseling. It is recommended that participants take Module G before Module H unless they have had a recent course in communications skills.
Prerequisite: DMCCG – Communication and Interviewing Skills